Blog

Insights and news from the ATOM Mobility team

We started our blog to share free valuable information about the mobility industry: inspirational stories, financial analysis, marketing ideas, practical tips, new feature announcements and more.

What makes a strong driver app and why it impacts growth
Blog
What makes a strong driver app and why it impacts growth

🚗 A weak driver app slows down operations and pushes drivers to other platforms. In ride-hailing, drivers switch apps fast. If the experience is confusing, slow, or unreliable, they leave. That means fewer completed rides and higher costs for operators. A strong driver app improves navigation, keeps ride flow steady, makes earnings clear, and helps drivers stay longer. This article explains what actually matters in a driver app and how it affects your ability to grow and scale.

In any ride-hailing or mobility business, the driver app is a great tool. However, it is also the main interface drivers use every day to accept rides, navigate, track earnings, and communicate with the platform. If the experience is slow, confusing, or unreliable, drivers leave. If and when that happens, operations suffer immediately.

This is why driver experience has become an important factor in platform performance. According to industry insights, driver churn remains one of the biggest challenges in ride-hailing, with platforms needing to continuously recruit and onboard new drivers to maintain supply. The 2025 Gig Driver Report found that 68% of gig drivers use two or more platforms every month, which shows how easily drivers switch between apps when the experience, earnings, or payout process feels better elsewhere.

A well-built driver app does more than support operations. It improves efficiency, increases completed trips, and helps build long-term driver loyalty.

The driver app is the core of daily operations

Drivers rely on the app for almost everything during a shift. It needs to work reliably in real conditions, including high demand, long hours, and unstable connections.

A modern driver app should allow drivers to:

  • Accept and manage ride requests
  • Navigate easily using popular apps such Waze or Google maps
  • Track earnings in real time
  • Easily understand interfacen and buttons
  • Control availability and working hours

Solutions like the ATOM Mobility driver app bring all of this into one system, reducing friction and making daily work simpler for drivers. When everything works in one place, drivers spend less time solving issues and more time completing trips.

Driver app powered by ATOM Mobility

Navigation and dispatch directly affect earnings

Accurate navigation and smart ride assignment are two of the biggest factors affecting driver productivity.

Drivers need to:

  • Find pickup points quickly
  • Follow efficient routes
  • Avoid unnecessary idle time

Even small improvements in routing and dispatch can make a difference. Better routing reduces wasted time and fuel use, which improves both driver earnings and operational efficiency across the platform.

At the same time, automated dispatch ensures drivers receive rides consistently. Features like back-to-back trip assignments reduce downtime and keep drivers active throughout their shift.

Payments and transparency build trust

Drivers want clarity when it comes to earnings. If payouts are delayed or unclear, trust drops quickly.

A good driver app should show:

  • Earnings pe each trip
  • Daily, weekly and monthly totals

Clear earnings tracking reduces disputes and gives drivers confidence in the platform. It also simplifies operations for companies managing large fleets.

Driver experience and retention are directly connected

Driver experience is closely linked to retention. Small issues like unclear earnings, poor navigation, bad UI or inconsistent ride flow can push drivers to another platform.

This is why long-term retention strategies matter, especially in competitive markets where drivers have multiple options, as explained in how to retain drivers on your ride-hailing platform long term.

Platforms that invest in driver experience early reduce churn and avoid constant recruitment costs.

The driver app is part of a larger platform

The driver app does not exist on its own. It is part of a broader system that includes rider apps, dispatch tools, analytics, and payment systems.

Most operators today do not build these systems from scratch. Instead, they launch using ready-made platforms where all components are connected, including the driver app, as explained in this guide on building a personalized white-label taxi app.

This approach allows companies to launch faster and scale without rebuilding core infrastructure.

Driver experience should match your business model

Not all ride-hailing platforms are the same. Some focus on premium services, others on affordability, and others on specific local markets.

The driver app needs to support that positioning. Features, pricing logic, and workflows should reflect the type of service being offered, which is explored further in this article on finding your niche in the ride-hailing market.

When the product and the business model align, both drivers and passengers have a clearer experience.

Rider app powered by ATOM Mobility

Continuous improvement matters

Driver expectations continue to evolve. Features that were once optional are now standard.

Platforms that continue to improve their tools and workflows stay competitive longer. Many of these improvements come from real operational challenges, as seen in recent updates highlighted in ATOM Mobility’s latest platform features.

Small improvements in daily workflows can have a large impact when applied across hundreds or thousands of drivers.

The driver app is one of the most important parts of any mobility platform. It affects how drivers work, how much they earn, and whether they stay.

A reliable and well-designed app improves daily operations, reduces friction, and helps platforms scale more efficiently. It also builds long-term driver trust, which is one of the hardest things to maintain in a competitive market.

As mobility businesses continue to grow, the quality of the driver app will remain one of the key factors that determines whether a platform can scale successfully or struggles with constant churn.

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Blog
Crowdfunding for your vehicle-sharing business – what are the options & how to get startedCrowdfunding for your vehicle-sharing business – what are the options & how to get started
Crowdfunding for your vehicle-sharing business – what are the options & how to get started

Having a great business idea is rarely enough – you also need money to get the ball rolling. But what if you don't have tens of thousands just laying around to bootstrap your business? Or don't want to go the traditional way and attract VC funding in exchange for a large number of company shares?

Read post

Having a great business idea is rarely enough – you also need money to get the ball rolling. But what if you don't have tens of thousands just laying around to bootstrap your business? Or don't want to go the traditional way and attract VC funding in exchange for a large number of company shares?

This is where many founders choose to crowdfund.

Crowdfunding is a way of raising money for your business from a large number of people through online platforms. In 2000, ArtistShare became the first dedicated crowdfunding platform, and since then, crowdfunding has become one of the top funding sources for businesses, with the global market estimated to reach $300 billion by 2030.

If you're looking to fund your vehicle-sharing business, crowdfunding might be one of the options. It can not only help you attract money but also test your business idea in the first place. After all, if enough people are ready to back your idea, it's a clear sign it has a place in the market.

Screenshot from www.funderbeam.com crowdfunding platform.

Screenshot from www.funderbeam.com crowdfunding platform.

Types of crowdfunding platforms & their investors

For your vehicle-sharing business, there are three main types of crowdfunding to consider – rewards, debt, and equity. Let's take a closer look at each of them!

Rewards

This is considered the “traditional” type of crowdfunding and is currently the most popular. The idea is simple – people contribute to a business idea, expecting to receive a reward, such as products or services, at a later stage.

Platforms for rewards-based crowdfunding (few examples):

  • Kickstarter
  • Indiegogo

Who are the backers?

Regular people with little or no experience in investing; early adopters – people who embrace new things before most other people do. Generally, these people invest because they truly believe in the idea and want to help it come to life, as well as because they just want to be the first in the world to receive the product.

Best for:

Businesses at early stages – idea or early development. Rewards crowdfunding is also for established businesses looking to launch a new product or expand to new markets.

Debt

Debt-based crowdfunding – also known as peer-to-peer (P2P) lending – means that the crowd lends money to a company, which it needs to repay with interest by a certain deadline. The idea is similar to borrowing a loan from a bank, except that in this case, there are many lenders instead of one.

Platforms for debt-based crowdfunding (few examples):

  • LendingClub
  • Honeycomb Credit

Who are the lenders?

Lenders that support companies via debt-based crowdfunding are individual investors looking to earn a higher profit on their cash savings and/or diversify their portfolio. These investors care about two things – whether the company will be able to repay the loan and how much they'll earn in interest payments. Everything else is secondary.

Best for:

Companies with a stable revenue that can more or less accurately predict their cash flow to repay their lenders. Generally, this is for companies at different stages when they've started to make a profit.

Equity

Equity-based crowdfunding allows businesses to give away a portion of their company to a number of investors in exchange for investment. Investors receive shares in the company based on how much money they've contributed.

Typically, equity-based crowdfunding is done in a way that first, the crowdfunding platform takes the company's equity, then sells the shares on their platform.

Platforms for equity-based crowdfunding (few examples):

  • Funderbeam
  • Seedrs

Who are the investors?

Typically, these are quite seasoned investors with experience in stock and/or startup investments who are now looking for higher-risk, higher-yield investments. These people might be less interested in the idea or cause behind the business and more in its potential future growth and profits.

Best for:

Businesses at all growth stages, except for the exit/acquisitions stage.

How much can you expect to raise with crowdfunding?

How much a successful crowdfunding campaign raises can differ greatly depending on the stage of your business and the type of crowdfunding you've chosen.

For example, according to the equity-based crowdfunding platform Seedrs, businesses with MVPs usually raise between €30k and €50k, whereas early-stage businesses – between €50k and €250k. 

In the meantime, on Kickstarter, the rewards-based crowdfunding platform, the majority of successfully funded projects raise less than $10k. Tech products typically raise between €20k and €100k.

How about vehicle-sharing businesses? Here are two successful examples:

  • Electric bike-sharing company Mobi raised €794,891 on Spark Crowdfunding.
  • Scooter-sharing startup tretty raised €62,635 from 170 backers with their rewards-based crowdfunding campaign via StartNext.
  • Bike and scooter sharing company Frog Mobility raised €138,814 – 40% of their set funding goal – via equity crowdfunding platform Spark Crowdfunding.
  • Mount, a PaaS for Airbnb hosts to offer shared vehicles to their guests, raised $133,460 via WeFunder.

To start a bike-sharing or scooter-charing business with 40 vehicles, you should aim for at least €40k. This is doable with all types of crowdfunding models if done right.

Now, let's see what “right” means and how to make your crowdfunding campaign a success.

How to succeed with your crowdfunding campaign

A successful crowdfunding campaign can help you get your business off the ground and raise even more funds than you had expected. The harsh reality, however, is this: as many as 85% of crowdfunding campaigns fail and never reach their set goal.

To increase your chances of a successful crowdfunding campaign here's your basic to-do list:

  • Choose the right platform

This depends on your funding goal, the stage of your business, the type of your product, and even your target market. For example, AppBackr is an app-specific crowdfunding platform, StartNext is for products for the German market, while Kickstarter is only available to creators in 25 countries.

  • Understand your investors

People backing projects on Kickstarter vs Funderbeam can differ greatly. For example, on Kickstarter, people are more interested in the “coolness” of the product, whereas investors funding companies via debt-based or equity-based crowdfunding platforms care more about the company's projected growth and cash flow, and the money this investment is going to make them. Keep this in mind when crafting your pitch!

  • Start preparing early

One of the key secrets to launching a successful crowdfunding campaign is investing heavily in pre-campaign lead generation. Start building a community and an email list of supporters as early as you can – these people will give your campaign the necessary first push to succeed. You should aim to collect 30% of your funding goal within the first week – then, the campaign is likely to reach the goal. 

  • Craft a compelling pitch

Good storytelling is the key to your campaign's success, no matter who your investors are. That said, the stories they want to hear differ. For a reward-based campaign, craft a story around your product that evokes emotions – make people laugh, help them imagine themselves with your product, or be angry about the issue it's going to solve. For an equity-based campaign, you should focus more on highlighting your team's strengths, market knowledge, and long-term vision.

  • A range of rewards

Apart from an option to buy your product, it's recommended to include some lower-priced options for people who just want to support you. For example:

  • Weekly or monthly subscriptions to your service
  • Free credits to use your service
  • Ad space on your product 
  • Partnership packages
  • Priority delivery of the product or access to the service
  • Product accessories
  • Guided city tours

Other things that can help you launch a successful crowdfunding campaign include:

  • Professional visuals – this is essential for making a good first impression
  • Videos – they help issuers earn 105% more
  • Posting regular updates – those boost your chances of raising 126% more
  • Data and stats that make you look reliable – previous successful projects, business traction, existing customer reviews, and testimonials
  • Social media presence – when you share your project on social media platforms, your probability of success increases. For example, if you share to 100 or 1,000 followers, the probability of success increases by 20% and 40%, respectively.

To conclude

One of the biggest mistakes founders make is assuming that it's enough to have their campaign launched on the chosen crowdfunding platform, and people will come and invest in it. 

The reality, however, is this:

A successful campaign requires a lot of work outside the crowdfunding platform – you need to proactively and systematically look for supporters and persuade them to invest. So, to improve your chances of succeeding, start preparing months before the launch of the campaign.

Blog
Anadue and ATOM Mobility announce cooperation to make shared mobility more profitableAnadue and ATOM Mobility announce cooperation to make shared mobility more profitable
Anadue and ATOM Mobility announce cooperation to make shared mobility more profitable

ATOM Mobility, a leading developer of shared mobility platforms, and Anadue, a leader in profitability automation for shared mobility, today announced that they will be working together to improve the competitiveness and profitability of shared bikes, scooters, and mopeds. This cooperation will provide benefits to shared mobility operators and the cities that host them.

Read post

ATOM Mobility, a leading developer of shared mobility platforms, and Anadue, a leader in profitability automation for shared mobility, today announced that they will be working together to improve the competitiveness and profitability of shared bikes, scooters, and mopeds. This cooperation will provide benefits to shared mobility operators and the cities that host them.

Shared Micromobility is a transport movement that is sweeping the world. Small, clean, powered vehicles, typically electric bikes, scooters or mopeds, are increasingly being used as a cheaper, greener, and more flexible alternative to cars. Shared micromobility adds an additional level of convenience as riders can hop on and off vehicles whenever and wherever they need, without the need to invest in a vehicle or worry about maintenance and recharging.

“ATOM Mobility has built an all-in-one solution that allows new shared mobility operators to launch in 20-days. ATOM empowers entrepreneurs to launch their own vehicle-sharing platforms. Our platform relieves all the technological headaches. Our customers are entrepreneurs, who understand the local market needs better than anybody. We help them to focus on marketing and operations and we take care of the technology.” said Jürgen Sahtel, Head of Partnerships at ATOM Mobility. “Our cooperation with Anadue helps our customers reach profitability faster while providing an edge over competitors”.

Anadue does smart mobility analytics particularly for micromolbility to help make vehicle sharing business profitable. “It is a data-driven business. The bigger you become, the more complicated it gets. Using powerful Machine Learning and deep systems automation, Anadue solution identifies ways to improve fleet utilization and availability, and executes actions to rectify issues, driving up rides,” comments Mike Manchip, CEO, Anadue.

ATOM Mobility and Anadue are working together to deliver the best shared mobility solutions possible. Anadue’s Profit Automation ensures ATOM Mobility’s customers launch fast, grow fast and provide the best possible shared mobility service to their customers.

About Anadue

Anadue is growing shared micromobility in over 25 cities across 6 countries. ​We provide Operators and Cities with the tools they need to grow shared micromobility. Our technology combines real-time data from shared vehicles with a wide range of other data, and uses Machine Learning and Predictive Analytics to support new features, automate processes, and generate high-value insights needed to provide clean, safe and profitable mobility services.

About ATOM Mobility

ATOM empowers entrepreneurs to launch their own vehicle-sharing platforms. ATOM’s software is represented in more than 100 cities worldwide and is dedicated to providing the best experience to its customers. In order to do that, ATOM has partnered with more than 40 hardware and software partners to help its customers thrive.

Blog
New customer segment for vehicle fleet owners - tourist destinationsNew customer segment for vehicle fleet owners - tourist destinations
New customer segment for vehicle fleet owners - tourist destinations

The traveling industry is starting to recover from the pandemic. There are more and more tourists appearing and hotels are considering new services to attract them. It is an easy task with ATOM - the hotel can offer different vehicle sharing services for the convenience of their clients as well as for additional income.

Read post

The traveling industry is starting to recover from the pandemic. There are more and more tourists appearing and hotels are considering new services to attract them. It is an easy task with ATOM - the hotel can offer different vehicle sharing services for the convenience of their clients as well as for additional income.

This is also an additional opportunity for fleet owners to set up financially beneficial partnerships with the hotel owners. Fleet representatives can reach out to hotels and offer to have vehicles available for their guests and earn money on that as well.

WIN-WIN-WIN situation for all

Why should hotels be interested in this setup? Well, this is their opportunity to earn a percentage from the monthly revenue created by their customers. Offering vehicles for its guests is only a natural next step for providing an even better guest experience. The fleet owner and hotel can sign an agreement and divide the profit between themselves. Moreover, the hotel will have its own dashboard on ATOM platform so it is easy to follow the usage of the fleet that is allocated to the hotel. And it is possible to offer multiple vehicle types - vehicle sharing is not restricted to only bikes in the ATOM app.

Vehicles for both short-term and long-term rental

Hotels have all sorts of guests with various agendas for their trips. As a fleet owner, you can help hotels provide a comprehensive set of mobility solutions that would match all the different needs. For a tourist looking to explore a city or attend a meeting nearby, a daily bike or scooter rental would work great. For tourists interested in exploring the surroundings of the city over the weekend, a 2-3 day car rental would fit the bill nicely. With ATOM software, customers can pre-book the chosen vehicle even before the arrival if the plans are known. If the plans are made on the go, they could grab the suitable vehicle with an on-demand model without the hassle of pre-booking. The best part for the hotel is the fact that its employees do not have to engage with customers regarding vehicle rentals. The rental process is fully automated via the app.

Private branding

In bigger cities, it is worth it for fleet owners to even consider closer cooperation with larger hotel chains. It is easy with ATOM to create a separate app for the particular hotel chain that is branded accordingly. In this case, it is even worth considering branding the part of the fleet that is allocated to the hotel. If the hotel chain is active in several cities where the vehicle sharing company operates as well, then it gives even bigger options for successful collaboration. ATOM doesn't market its software directly to hotels. This opportunity is open for ATOM customers, so they are able to form strong partnerships and even built their whole business model based on this approach, as many of our customers have chosen to do.

And if you are a fleet owner you don't have to stop there. Remember that also resorts and commercially managed "villa villages", or large building complexes (both corporate and private end-users) would like to use vehicle sharing services. Also, employers with a large number of employees are usually thinking about how to make their movement throughout the city more efficient. Vehicle sharing service is one of the best solutions. Employers could even consider using branded fleets to provide the opportunity to move around the city or corporate property.

With the help of ATOM Software and private fleet functionality, our customers have the ability to truly transform their local mobility landscape into a more sustainable one. Be creative!

Blog
The traditional car rental via an app - it's hereThe traditional car rental via an app - it's here
The traditional car rental via an app - it's here

Although the younger generation uses mobile technology for everything, most car rentals still operate the same way as they did 20 years ago - there are counters, employees who will issue keys, sign the papers, check the documents, process the payment, and then walk around the car together with the person, who rents in order to make sure they’re on the same page as far as the existing damages go. This process is time-consuming, and when the flight arrives, car rental booths have queues up to the gates.

Read post

Although the younger generation uses mobile technology for everything, most car rentals still operate the same way as they did 20 years ago - there are counters, employees who will issue keys, sign the papers, check the documents, process the payment, and then walk around the car together with the person, who rents in order to make sure they’re on the same page as far as the existing damages go. This process is time-consuming, and when the flight arrives, car rental booths have queues up to the gates.

However, some car rentals have already introduced a fully automated mobile-first experience to get rid of the issues that a traditional approach faces. If you operate a car rental business, you'll discover the solution below.

 

 

Would moving online solve the issues?

The previous example explained the pain points of airport car rentals. Most in-city car rentals do not have the kind of rush hours that their airport branches do. Some car rentals have even set up a fully online reservation system that will allow you to book the car, verify your identity, pay in advance, and then wait until an employee brings the car to your doorstep.

However, even in the scenario mentioned above, there are the same people working behind the scenes to make all this happen. The difference is that they are not sitting in the booth and communicating with the customer face-to-face. They are sitting in the office and dealing with all of that remotely. And when the car is delivered, the handoff processes are still in-person.

Is there a better way?

While a fully online experience solves some of the problems that the traditional car rental model faces, is this really the way people want to rent cars? While website designs and user interfaces are improving every day, navigating and booking processes are still often painful experiences for the users.

It takes a lot of resources to build a mobile-friendly browser-based booking system, such as AirBnB or Booking.com. However, if you are using a phone when browsing their site, even they are naturally guiding you to download their app for a better user experience.

The younger generation manages all their day-to-day errands from their phone, so naturally, they would do the same when renting their car. And it would be even better if they don’t have to see another human in the process of getting and returning their car - doesn’t that sound familiar and quite like AirBnB’s standard self-check-in model?

Why not mobile apps?

If apps deliver a better user experience on mobile, then why not allow your customers to rent cars via your mobile app?

Development costs - so far the main obstacle has been the fact that car rental companies do not want to become software developers, and hiring a company to build the apps that actually work would end up being too expensive to deliver ROI in the near future. That’s why it would be easier to stick with the status quo.

Technical limitations - another reason why apps haven’t become a popular medium for car rentals is that apps have technical limitations, and human interaction is still required to issue keys, sign the documents, and make sure the car is in good condition when returned.

We see a huge trend in app usage for on-demand car-sharing, which is a different business model entirely. Since the car-sharing industry is relatively young, the companies are not restricted by the bureaucracy and procedures that traditional car rentals are facing. While car-sharing apps may take the business of short-distance trips away from traditional car rentals, they won’t threaten the bread and butter of long-term rental businesses just yet.

Tech to the rescue

How could a traditional car rental business step into the 21st century and automate the whole rental process without spending a fortune on app development while making sure to still leverage its standard operating procedures and current risk management practices?

With a proper technology suite that doesn’t cost an arm and a leg - https://atommobility.com/products-rent

ATOM Mobility has been offering white-label software solutions for the mobility industry since 2019. With customers in more than 40 countries and 140 cities worldwide, any car rental business will be in good company.

An ideal car rental flow - with ATOM Mobility, a car rental would get its own apps for IOS and Android, where users would go through the following (simplified) journey:

Download the app and register.
Upload a driver’s license that will be verified by artificial intelligence (AI).
Choose dates, location, and the model.
Pay in advance.
Unlock the car with the app.
Enjoy the rental car.

Return and complete a standard walk-around-the-car handoff inspection powered by FocalX that automatically recognizes and reports any scratches.

The whole process is automated, and the information for each rental transaction will be available in the back-end for car rental businesses.

The freedom that this new mobile-first flow provides for both users and rental businesses is a great example of how technology can help to provide a better service. Opening up a new location is as simple as driving the cars to a new parking lot.

If you operate a car rental business, we’d be happy to chat - https://atommobility.com/demo

No results found!

Launch your mobility platform in 20 days!

Multi-vehicle. Scalable. Proven.