How does Vianova use MDS to help operators collaborate with municipalities?

How does Vianova use MDS to help operators collaborate with municipalities?

With the increasing demand for different mobility solutions and their increasing availability, municipalities are the first institutions to benefit from all these new ideas and service providers. Mobility Data Specification (MDS) is a digital tool created for their convenience. It helps municipalities to improve their management of public transportation. This tool is used by ATOM Mobility and many large micro-mobility operators to share ride and vehicle data. This time though the story is about Vianova, a company that goes a step further. This platform aggregates data from many operators and makes them available to municipalities in a visualized form that is easy to understand.

Every municipality should create the right mobility mix for its city. Usually, this is in order to rapidly replace individual cars. Interest from micro-mobility service providers is being regulated by cities with permits, tenders, and continually changing regulations, because, in relation to available parking places and safety, municipalities need to manage public spaces. However, fear of the potential mess resulting from free-floating micro-mobility still exists. What is the right number of vehicles that a city can afford to have? Operators are not interested in short-term collaborations, so what can they expect in the long term? They should plan their business ahead and they can even bring more added value to the city, for example, if they know that they can rely on integrating new means of transportation.

Towards better communication

Vianova is the leading mobility intelligence platform in Europe. The company provides mobility intelligence and mobility management tools to both cities and operators. It is possible for municipalities to see aggregated data from different mobility operators on dashboards so they can understand the utilization of services set up according to regulations. In addition, this data can be easily shared with operators and supervise fleet deployment in the city. “We've seen that this transparency and trust facilitates more direct communication that leads to better collaboration between operators and cities striving to deploy micro-mobility,” says Thibault Castagne, Co-Founder & CEO of Vianova.

Based on the data available, municipalities can plan new infrastructure deployments, draw up the right policies, and integrate micro-mobility into the overall mobility mix. This all can be done with the help of the appropriate analytics. “It is important to understand when, where and what vehicles are located to set up geofencing and mobility hubs, etc. Moreover, those in charge should make sure that everything works properly. In regard to safety - is the infrastructure set up in the right manner? Is there a need for new cycling lanes or speed limits? The mix of sustainability and mobility is really about understanding how these new services can be integrated into the city’s overall multimodal transport system and this is accomplished by understanding origin and destinations, interconnection with public transport, and so on. It can be achieved by sharing data,” says Thibault.

Creating regulations on the spot

The Vianova dashboard is available in a web app so it can be used on any web browser. Anyone with access can see the city view with all providers aggregated on one dashboard. If required, operators can even be contacted via the dashboard. City operators can keep track of violations. It is also possible to see fleet availability and vehicle rotation by district, sub-district, and even keep track of fleet size per provider.

“One very interesting feature is creating regulations,” explains Thibault. “It is possible to create new regulations straight on the map, for example, additional no-go zones. City representatives just have to click “plus” and indicate “I want to create a low-speed zone”. It will be possible to draw a particular zone that will be directly shared with operators. They will then receive an API. Through this API they will be able to continuously receive the city’s new regulations in a digital, machine-readable format that is easy to integrate with fleet management software.” In addition, full analytics reports are available detailing the number of trips per provider, the fleet size per provider, the device rotation and fleet availability, etc.

Operators can see their own mobility insights as well as regulations. They can obtain information about trips, helping them to identify what the most popular origins and most popular destinations are. Moreover, this data is even available for the last six months.

Here are a couple of examples of how cities took the insights provided by Vianova and turned them into very successful infrastructure changes. In Brussels, the city government uses trip telemetry to understand which routes are used by e-scooters and e-bikes the most all around the city. The new cycling lanes that were built after the investigation resulted in a five-fold increase in micro-mobility trips. A similar project that involved planning and management was implemented in Stockholm. New parking racks were built using data that helped to plan the installation, management, and availability.

Equal rights for everyone

However, even with the best data available for all parties, the question arises - is the competition between big micro-mobility players in the market like Void, Lion Bird, Spin, and small service providers fair? Is it even possible for smaller companies to enter the market? Thibault thinks that this is the toughest part of the discussion for municipalities. However, for small market players, it is not that complicated: “The truth is that the difference is not that big. I think that small operators should also show their track record or previous use cases of fleet operations, as well as demonstrate good collaboration with cities. This can provide these companies with the mandate to take part in this micro-mobility service competition. Furthermore, I think that smaller operators could be a better partner for the city because they turn out to be more focused on delivering the right service for that specific city.”

Vianova is a great partner for both operators and cities. The platform offers valuable insights that cities can then use to make their surroundings more sustainable and green by welcoming micro-mobility in a controlled manner.

Interested to learn more about MDS or Vianova? Reach out to our sales team: https://atommobility.com/demo

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The micromobility industry doesn’t need another generic mobility conference. 🚫🎤 It needs real conversations between operators who are actually in the field. ⚙️ That’s exactly what ATOM Connect 2026 is built for. 🎯🤝

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The shared mobility industry is evolving rapidly. Operators are navigating scaling challenges, regulatory complexity, hardware decisions, fleet optimization, and new integration models, all while aiming for sustainable growth.

That’s exactly why ATOM Mobility is organizing ATOM Connect 2026.

Our previous edition of ATOM Connect brought together professionals from the car sharing and rental industry for focused, high-quality discussions and networking. This year, we are narrowing the focus and dedicating the entire event to one fast-moving segment of the industry: shared micromobility.

ATOM Connect 2026 is designed specifically for operators, partners, and decision-makers working in shared micromobility. It is not a broad mobility conference or a public exhibition. It is a curated space for industry professionals to exchange practical experience, insights, and lessons learned.

On May 14th, 2026 in Riga, we will once again bring the community together, this time with a clear focus on micromobility.

What to expect

This year’s agenda will address the real operational and strategic questions shaping shared micromobility today:

  • Scaling fleets sustainably
  • Multi-vehicle operations beyond scooters
  • Regulatory cooperation and long-term city partnerships
  • Data-driven fleet optimization
  • MaaS integration and ecosystem collaboration
  • Marketing and automation for growth

As usual, we aim to host both local and international operators from smaller, fast-growing fleets to established large-scale players alongside hardware providers and ecosystem partners.

On stage, you’ll hear from leading shared mobility companies - including Segway on hardware partnerships, Umob on MaaS integration, Anadue on data-driven fleet intelligence, Elerent on multi-vehicle operational realities and more insightful discussions.

The goal is simple: meaningful discussions with people who understand the operational realities of the industry.

A curated, industry-focused event

ATOM Connect is free to attend, but participation is industry-focused (each submission is manually reviewed and verified). We are intentionally keeping the audience relevant and aligned to ensure high-quality conversations and valuable networking.

If you work in shared micromobility and would like to join the event, you can find the full agenda and register here:
👉 https://www.atommobility.com/atom-connect-2026

In the coming weeks, we will be revealing more speakers and additional agenda updates. We look forward to bringing the industry together again.

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Unmet demand heatmap: Turn missed searches into measurable revenue growth
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📉 Every unmet search is lost revenue. The unmet demand heatmap shows where users actively searched for vehicles but none were available - giving operators clear, search-based demand signals to rebalance fleets 🚚, improve conversions 📈, and grow smarter 🧠.

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Fleet operators don’t lose revenue because of lack of demand - they lose it because demand appears in the wrong place at the wrong time. That’s exactly the problem the Unmet demand heatmap solves.

This new analytics layer from ATOM Mobility shows where users actively searched for vehicles but couldn’t find any within reach. Not guesses. Not assumptions. Real, proven demand currently left on the table.

What is the unmet demand heatmap?

The unmet demand heatmap highlights locations where:

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In other words: high-intent users who wanted to ride, but couldn’t. Unlike generic “app open” data, unmet demand is recorded only when a real vehicle search happens, making this one of the most actionable datasets for operators.

Why unmet demand is more valuable than app opens

Many analytics tools track where users open the app (ATOM Mobility provides this data too). That’s useful - but incomplete. Unmet demand answers a much stronger question:
Where did users try to ride and failed?
That difference matters.

Unmet demand data is:

✅ Intent-driven (search-based, not passive)

✅ Directly tied to lost revenue

✅ Immediately actionable for rebalancing and expansion

✅ Credible for discussions with cities and partners

How it works

Here’s how the logic is implemented under the hood:

1. Search-based trigger. Unmet demand is recorded only when a user performs a vehicle search. No search = no data point.

2. Distance threshold. If no vehicle is available within 1,000 meters, unmet demand is logged.

  • The radius can be customized per operator
  • Adaptable for dense cities vs. suburban or rural areas

3. Shared + private fleet support. The feature tracks unmet demand for:

  • Shared fleets
  • Private / restricted fleets (e.g. corporate, residential, campus)

This gives operators a full picture across all use cases.

4. GPS validation. Data is collected only when:

  • GPS is enabled
  • Location data is successfully received

This ensures accuracy and avoids noise.

Smart data optimization (no inflated demand)

To prevent multiple searches from the same user artificially inflating demand, the system applies intelligent filtering:

- After a location is stored, a 30-minute cooldown is activated
- If the same user searches again within 30 minutes And within 100 meters of the previous location → the record is skipped
- After 30 minutes, a new record is stored - even if the location is unchanged

Result: clean, realistic demand signals, not spammy heatmaps.

Why this matters for operators
📈 Increase revenue

Unmet demand shows exactly where vehicles are missing allowing you to:

  • Rebalance fleets faster
  • Expand into proven demand zones
  • Reduce failed searches and lost rides

🚚 Smarter rebalancing

Instead of guessing where to move vehicles, teams can prioritize:

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  • Time-based demand patterns
  • Areas with repeated unmet searches

🏙 Stronger city conversations

Unmet demand heatmaps are powerful evidence for:

  • Permit negotiations
  • Zone expansions
  • Infrastructure requests
  • Data-backed urban planning discussions

📊 Higher conversion rates

Placing vehicles where users actually search improves:

  • Search → ride conversion
  • User satisfaction
  • Retention over time
Built for real operational use

The new unmet demand heatmap is designed to work alongside other analytics layers, including:

- Popular routes heatmap
- Open app heatmap
- Start & end locations heatmap

Operators can also:

  • Toggle zone visibility across heatmaps
  • Adjust time periods (performance-optimized)
  • Combine insights for strategic fleet planning
From missed demand to competitive advantage

Every unmet search is a signal. Every signal is a potential ride. Every ride is revenue. With the unmet demand heatmap, operators stop guessing and start placing vehicles exactly where demand already exists.

👉 If you want to see how unmet demand can unlock growth for your fleet, book a demo with ATOM Mobility and explore how advanced heatmaps turn data into decisions.

Launch your mobility platform in 20 days!

Multi-vehicle. Scalable. Proven.