Don't miss your next business season!

Don't miss your next business season!

All over the world various mobility solutions are becoming more and more popular. However, the global shortage of semiconductors and many other parts required to produce vehicles, as well as challenges in logistics are becoming increasingly apparent. Even big companies including carmakers and Apple have been forced to announce that they are cutting production. So if you are planning to launch or expand your mobility business during the next season, this is the last moment to order vehicles and get ready.

Before starting any mobility business, there are three aspects you must consider: market research, software integration, and hardware, as well as vehicle manufacturing and delivery. Market research is entirely dependent on your efforts. You can leave the software to ATOM. Adapting ATOM software to your business idea won't take more than 20 days. However right now the biggest challenge currently all over the world is hardware and vehicle manufacturing and delivery.  

Force majeure started shortly after the pandemic, with a dramatic increase in demand for different materials that were previously available in appropriate amounts. Unfortunately, at ATOM we experienced situations when our clients were ready to start their mobility businesses in March and April 2020, but couldn’t launch it before September and even October for the simple reason that vehicles had not yet been delivered. So they just had to watch in frustration as the hottest season passed them by. 

It’s a bit easier in Europe

What options of ordering vehicles do you have? If you are located in Europe, then, of course, Europe is the first thing that pops up in your mind. However, the spring of 2020 showed that the availability of vehicles in Europe is extremely limited. If you are not planning a big fleet, then you can probably get by somehow. But if you are planning a fleet with over 100 units, there are just a few options.

The other option is China. ATOM team can help you with contacts, but even so, the task is not simple. It takes time to negotiate with hardware and vehicle providers. You should double-check and make sure that all the details are right, all the documents are in order, and that the vehicles will be ready, as well as shipped on time.

Up to 90 days

At the end of the day, it doesn't matter what manufacturer you choose, the manufacturing lead time starts from the down payment. Depending on the fleet size ordered, you should bear in mind that the lead time may range from 40-90 days. Any customized products or special orders will increase the production lead time to 60-90 days. And it still depends on the number of orders made at the same time by different clients. 

The closer the season gets, the more orders can be made. This could also influence the price - the manufacturer may decide to charge more if demand is high. This means unexpected expenditures for you even before your business is up and running.   

Fernando Brito, Sales operations manager at ACTON, one of the leading micro-mobility vehicle manufacturers on the market, says that you should definitely add six weeks to the schedule before making a discovery call to the manufacturer and making your final decision. “Normally it takes several meetings to reach a decision. During the first meeting, ACTON usually presents its solutions and listens to the customer’s needs. The next step is the making of a quote. Of course, this usually also creates some discussions and throws up additional issues like shipping costs, taxes, production lead time, and also needs regarding any specific local regulation. Beyond this, this step usually leads to a demo call where all technical and specification details about the vehicles are covered. If everything goes well, then the decision to proceed is made and production can begin. However, negotiations can take more time. In addition, complicated regulatory compliance can require extra meetings about the really specific features of the vehicle. So it is better, of course, to have extra time so you don’t find yourself having to make any decisions in a hurry,” says Fernando. 

Additionally, at the beginning of the high season, everything can get a bit crazy. “We try to ensure that our production can fulfill that demand. Moreover, as we grow we are increasing our operational capacity in several markets - namely, Europe - with new facilities and additional personnel. Right now, we are not experiencing any queues for orders, because we’ve planned our production accordingly, and we manage customer expectations successfully,” explains Fernando. He says that ACTON has some batches of vehicles in stock so the company is ready for extra orders of standard vehicles - these can be shipped within 2 to 3 weeks. 

Unpredictable logistics

There is still one phase to consider and this is delivering the product to the owner. Covid-19 has posed new challenges to logistics. According to a representative of our logistics partner ACE logistics, planning and implementing logistics could be a real struggle at present: “The pandemic has had a major impact on supply chains all over the world. There were periods when the main Chinese ports were closed for several weeks due to quarantine. There have been movement restrictions in countries due to COVID-19. Factories are short of personnel and therefore the fulfillment of orders is subject to long delays. At the same time, the global consumption boom and economic growth are demanding ever more manufactured goods.” 

And with no prospect of a brighter outlook in the immediate to short term, this should be taken into account while planning any orders. According to ACE logistics, the peak importing season from Asia has always been and will be the period from Golden Week in October to the Chinese New Year. During this three to four-month period, massive volumes of industrial, seasonal, and lifestyle goods are exported from China. Historically, spring and summer are a quieter period in terms of freight volumes, which has also led to some slackness inactivity. Unfortunately, this was not the case in 2021. “Since November 2020, we have continued to see freight rates rising several times a month. Waiting times for an empty container and available space on board have already exceeded four to five weeks. Huge volumes of goods have also hit the speed of customs clearance. In addition, we are seeing our customers struggle with manufacturers, who are also under strain. The energy crisis leaves a strong mark on all parties involved. And the global consumption boom is significantly extending the originally planned lead-time,” warns the ACE logistics representative.

Are you ready for the spring of 2022?

Preparations for the spring season are now in full swing. If your goal is to get goods to Europe by the beginning of March 2022, waiting times for empty containers and berths are up to a month. Additionally sea transit times from China to European ports are approximately four to six weeks. Now is the time to lock in deals in the coming weeks! However, it is important to keep in mind that even the best planning is no guarantee that the desired deadlines will be met.

In short, you have to make a decision and place an order for manufacturing hardware and vehicles for your mobility business no later than the middle of December before the Christmas holidays. Then you might get your order by the beginning of the season in March. Orders from manufacturers in Europe are a bit easier, but the availability of vehicles in stocks in Europe could be extremely limited.

All additional measures required to launch your mobility business when your vehicles arrive should be done simultaneously. ATOM can start to prepare all the necessary configurations and integrations for your hardware right away. It will be ready in a maximum of 20 days. Contact us here!

Interested in launching your own mobility platform?

Click below to learn more or request a demo.

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Unmet demand heatmap: Turn missed searches into measurable revenue growth
Unmet demand heatmap: Turn missed searches into measurable revenue growth

📉 Every unmet search is lost revenue. The unmet demand heatmap shows where users actively searched for vehicles but none were available - giving operators clear, search-based demand signals to rebalance fleets 🚚, improve conversions 📈, and grow smarter 🧠.

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Fleet operators don’t lose revenue because of lack of demand - they lose it because demand appears in the wrong place at the wrong time. That’s exactly the problem the Unmet demand heatmap solves.

This new analytics layer from ATOM Mobility shows where users actively searched for vehicles but couldn’t find any within reach. Not guesses. Not assumptions. Real, proven demand currently left on the table.

What is the unmet demand heatmap?

The unmet demand heatmap highlights locations where:

  • A user opened the app
  • Actively searched for available vehicles
  • No vehicle was found within the defined search radius

In other words: high-intent users who wanted to ride, but couldn’t. Unlike generic “app open” data, unmet demand is recorded only when a real vehicle search happens, making this one of the most actionable datasets for operators.

Why unmet demand is more valuable than app opens

Many analytics tools track where users open the app (ATOM Mobility provides this data too). That’s useful - but incomplete. Unmet demand answers a much stronger question:
Where did users try to ride and failed?
That difference matters.

Unmet demand data is:

✅ Intent-driven (search-based, not passive)

✅ Directly tied to lost revenue

✅ Immediately actionable for rebalancing and expansion

✅ Credible for discussions with cities and partners

How it works

Here’s how the logic is implemented under the hood:

1. Search-based trigger. Unmet demand is recorded only when a user performs a vehicle search. No search = no data point.

2. Distance threshold. If no vehicle is available within 1,000 meters, unmet demand is logged.

  • The radius can be customized per operator
  • Adaptable for dense cities vs. suburban or rural areas

3. Shared + private fleet support. The feature tracks unmet demand for:

  • Shared fleets
  • Private / restricted fleets (e.g. corporate, residential, campus)

This gives operators a full picture across all use cases.

4. GPS validation. Data is collected only when:

  • GPS is enabled
  • Location data is successfully received

This ensures accuracy and avoids noise.

Smart data optimization (no inflated demand)

To prevent multiple searches from the same user artificially inflating demand, the system applies intelligent filtering:

- After a location is stored, a 30-minute cooldown is activated
- If the same user searches again within 30 minutes And within 100 meters of the previous location → the record is skipped
- After 30 minutes, a new record is stored - even if the location is unchanged

Result: clean, realistic demand signals, not spammy heatmaps.

Why this matters for operators
📈 Increase revenue

Unmet demand shows exactly where vehicles are missing allowing you to:

  • Rebalance fleets faster
  • Expand into proven demand zones
  • Reduce failed searches and lost rides

🚚 Smarter rebalancing

Instead of guessing where to move vehicles, teams can prioritize:

  • High-intent demand hotspots
  • Time-based demand patterns
  • Areas with repeated unmet searches

🏙 Stronger city conversations

Unmet demand heatmaps are powerful evidence for:

  • Permit negotiations
  • Zone expansions
  • Infrastructure requests
  • Data-backed urban planning discussions

📊 Higher conversion rates

Placing vehicles where users actually search improves:

  • Search → ride conversion
  • User satisfaction
  • Retention over time
Built for real operational use

The new unmet demand heatmap is designed to work alongside other analytics layers, including:

- Popular routes heatmap
- Open app heatmap
- Start & end locations heatmap

Operators can also:

  • Toggle zone visibility across heatmaps
  • Adjust time periods (performance-optimized)
  • Combine insights for strategic fleet planning
From missed demand to competitive advantage

Every unmet search is a signal. Every signal is a potential ride. Every ride is revenue. With the unmet demand heatmap, operators stop guessing and start placing vehicles exactly where demand already exists.

👉 If you want to see how unmet demand can unlock growth for your fleet, book a demo with ATOM Mobility and explore how advanced heatmaps turn data into decisions.

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🚀 New feature alert: Web-booker for ride-hailing and taxi operations
🚀 New feature alert: Web-booker for ride-hailing and taxi operations

🚕 Web-booker is a lightweight ride-hail widget that lets users book rides directly from a website or mobile browser - no app install required. It reduces booking friction, supports hotel and partner demand, and keeps every ride fully synced with the taxi operator’s app and dashboard.

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What if ordering a taxi was as easy as booking a room or clicking “Reserve table” on a website?

Meet Web-booker - a lightweight ride-hail booking widget that lets users request a cab directly from a website, without installing or opening the mobile app.
Perfect for hotels, business centers, event venues, airports, and corporate partners.

👉 Live demo: https://app.atommobility.com/taxi-widget

What is Web-booker?

Web-booker is a browser-based ride-hail widget that operators can embed or link to from any website.
The booking happens on the web, but the ride is fully synchronized with the mobile app and operator dashboard.

How it works (simple by design)


No redirects. No app-store friction. No lost users.

  • Client places a button or link on their website
  • Clicking it opens a new window with the ride-hail widget
  • The widget is branded, localized, and connected directly to the operator’s system
  • Booking instantly appears in the dashboard and mobile app
Key capabilities operators care about
🎨 Branded & consistent
  • Widget color automatically matches the client’s app branding
  • Feels like a natural extension of the operator’s ecosystem
  • Fully responsive and optimized for mobile browsers, so users can book a ride directly from their phone without installing the app
📱 App growth built in
  • QR code and App Store / Google Play links shown directly in the widget
  • Smooth upgrade path from web → app
⏱️ Booking flexibility
  • Users can request a ride immediately or schedule a ride for a future date and time
  • Works the same way across web, mobile browser, and app
  • Scheduled bookings are fully synchronized with the operator dashboard and mobile app
🔄 Fully synced ecosystem
  • Country code auto-selected based on user location
  • Book via web → see the ride in the app (same user credentials)
  • Dashboard receives booking data instantly
  • Every booking is tagged with Source:
    - App
    - Web (dashboard bookings)
    - Booker (website widget)
    - API
🔐 Clean & secure session handling
  • User is logged out automatically when leaving the page
  • No persistent browser sessions
💵 Payments logic
  • New users: cash only
  • Existing users: can choose saved payment methods
  • If cash is not enabled → clear message prompts booking via the app

This keeps fraud low while preserving conversion.

✅ Default rollout
  • Enabled by default for all ride-hail merchants
  • No extra setup required
  • Operators decide where and how to use it (hotel partners, landing pages, QR posters, etc.)
Why this matters in practice

Web-booker addresses one of the most common friction points in ride-hailing: users who need a ride now but are not willing to download an app first. By allowing bookings directly from a website, operators can capture high-intent demand at the exact moment it occurs - whether that is on a hotel website, an event page, or a partner landing page.

At the same time, Web-booker makes partnerships with hotels and venues significantly easier. Instead of complex integrations or manual ordering flows, partners can simply place a button or link and immediately enable ride ordering for their guests. Importantly, this approach does not block long-term app growth. The booking flow still promotes the mobile app through QR codes and store links, allowing operators to convert web users into app users over time - without forcing the install upfront.

Web-booker is not designed to replace the mobile app. It extends the acquisition funnel by adding a low-friction entry point, while keeping all bookings fully synchronized with the operator’s app and dashboard.

👉 Try the demo
https://app.atommobility.com/taxi-widget

Want to explore a ride-hail or taxi solution for your business - or migrate to a more flexible platform? Visit: https://www.atommobility.com/products/ride-hailing

Launch your mobility platform in 20 days!

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