How technology is shaping the future of mobility

How technology is shaping the future of mobility

Technology is helping transform the future of urban transportation by influencing what mobility will look like, and how it will impact the modern city-scape. A recent article by Forbes Technology Council explained that there is a shared consensus around the four key features of future mobility: shared, hybrid, autonomous and electric. The next question becomes, what will mobility services will be available in the coming years? We have done some research to help breakdown the different perspectives on shared mobility as a mode of transportation in the future. 

Why electric?

By 2040, electric cars will outsell gasoline-powered cars

By 2040, electric cars will outsell gasoline-powered cars

Recently consumers have shifted their interest towards electric vehicles as a more sustainable and environmentally conscious option for long-distance travel. Predictions expect electric vehicles to surpass traditional combustion cars within the next 20 years, with 57% of passenger vehicles and more than 30% of global passenger vehicle fleet sales being electric by 2040. With this growth also comes a need for additional charging infrastructure to allow the vehicles to travel further over long distances. Currently there are about 13,000 electric vehicle fast charging stations across the US, compared to roughly 332,000 gas stations. Companies such as Volkswagon, GM and Tesla, have announced they are working on creating charging that will help drive sales in the future. Successful expansion into the market will require cities to develop smart plans that accommodate the needs of electric mobility. 

Why shared?

Shared mobility has grown extensively since Uber (2009) and Lyft (2012) first entered the market. More and more operators continue to emerge worldwide, offering at least one ridesharing service to people in over 700 cities. These services are expected to expand even further in the future as a result of increased urbanization, as well as growing concerns around sustainability, economic stability and emissions. A report by the Internet of Things’ analyst firm, Berg Insights, found the number of car-sharing service users will grow from 50.4 million people in 2018 to 227.1 million people in 2023. Offering mobility as a service is helping reduce the number of single-use vehicles on the road, lending itself to a more functional form of travel.

Why autonomous?

A major challenge facing urban drivers is the issue of congestion and traffic jams. In some metropolitan cities, such as London, the problem lead to the enforcement of congestion charges in their most heavily populated neighbourhoods. In effect since 2003, these charges have helped reduce traffic by 30%, will simultaneously generating funds for the city. But is that enough? Autonomous vehicles are believed to be the next step in reducing congestion. A study conducted by researchers at the University of Cambridge found that when a fleet of autonomous vehicles are effectively communicating, keeping traffic moving smoothly, congestion rates could be reduced by 35%.

Why hybrid?

Micro-mobility is the use of small mobility devices, designed to carry one or two people, or ‘last-mile’ deliveries. This goes hand-in-hand with the rising interest in e-scooters and e-bikes that have seen exceptional sales growth in recent years. The combination of electric with single-use, lightweight vehicles is expected to surpass traditional modes of transportation. In their annual technology, media and telecommunications predictions, Deloitte predicted more than 130 million e-bikes will be sold between 2020 and 2023. Compared to the 1.8 million sold in Europe and 185,000 in the US during 2013, this significant increase suggests that e-bikes and other technology like it are the future of mobility.

How are city’s supporting?

Cities across the world have begun adapting strategies to assist with the future of urban mobility. Being the leader in reducing traffic, Singapore introduced Area licencing Scheme in 1975, enforcing a daily toll charge of $3 or $60 monthly for cars entering a central zone area during peak hours. The city experienced success resulting in fewer cars entering the zone during peak hours, a 35 percent increase in carpools and a minimum of $500 million saved by the city that could be used towards infrastructure improvements. The system has since been updated to an Electrical Road Pricing system in order to match the changing demands of the city’s core.

San Francisco has yet to enforce congestion pricing for its traffic heavy neighbourhoods, however, research is being conducted to determine the best solutions for the city. The Emerging Mobility Evaluation Report by the San Francisco Transportation Authority found 90 percent of all motor vehicle collisions are caused by human error, with approximately 80 percent involving some level of inattention. This has lead to a shift towards alternative modes of mobility and potential pilot projects within the city core. San Francisco has become known for its low income bike share programs. Launching in 2013 the Bay Area Bike Share Pilot requires at least 20% of stations be located in low-income communities, with an estimated 320 stations and 4,500 in 2017. Data collected by the Bike-sharing Blog estimates there are twice as many bike-sharing programs in the world as there were in 2014, with nearly 20 times more bikes available for public use.

The doors have opened for industry leaders to start making innovations within auto-mobility, influencing the modern city-scape. In addition to placing restrictions on heavily congested areas, the city of Helsinki has focused its efforts on improving the existing infrastructure and transportation options to encourage people to utilize other modes of mobility. A leader in mobility-as-a-service (MaaS) platforms, the city plans to replace 2.3 billion urban private car journeys annually by 2023. One of the ways it’s begun to accomplish this is through the app Whim. An app developed specifically for Helsinki, Whim provides access to all of the city’s mobility options through a monthly subscription. The future of mobility is at people’s fingertips.

What’s next?

Cities around the world are beginning to explore the possibilities of e-scooters as a means to travel short distances too far to comfortably walk, as well as a potential solution towards reducing the reliance on cars. The city of Tallahassee launched a pilot program in partnership with five major e-scooter companies: Bird, Lime, VeoRide, Spin and Gotch. The purpose is to determine solutions for the major problems being faced, but to also help develop good ridership habits. The companies deployed 200 e-scooters, each capable of travelling 15 mph, under new legislation that allows them to be treated the same as bicycles. With the success of programs such as this, and companies making pledging to maintain social responsibility for user safety, e-scooters as a primary mode of mobility are on the rise. 

Nuro, a self-driving start-up, is one of the few companies to currently have a fleet of fully driverless vehicles operating on public roads. In February 2019, the company secured roughly $1 billion in additional funding from SoftBank allowing them to partner with the grocery-store chain Kroeger’s for a pilot project. The pilot service has been delivering groceries in Houston, Texas since March 2019, with expansions to include other goods like Domino's Pizza and Walmart products. As of right now the fleet stands at about 75 vehicles, with plans to go public in 2020. By introducing fully automated vehicles into the market, the number of people on the road will be reduced, optimizing efficiency and offering greater protection from potential collisions or incidents. 

Nuro self-driving vehicle

Nuro self-driving vehicle

In addition to reducing traffic in major cities, mobility companies are also focusing their resources on addressing concerns of energy consumption and emissions. The smart scooter mobility company, Gogoro, aims to leverage the power of technology in order to change the way technology is consumed and transform how cities operate to improve sustainability. Their first fleet of smart scooters launched in 2015, delivering a high performance electric riding experience to uses in Taiwan. The company also established a network known as the Gogoro Energy Network in Taipei offers more than 1,581 battery swap stations and supports over 199,478 battery exchanges every day. In Europe, a fleet of 3,500 emissionless smart scooters were released across three major countries in 2018, helping reduce CO2 emissions by 123,655 tons and displacing more than 58,731,863 liters of gasoline. By leveraging technological progress and innovations in modern infrastructure, Gogoro is becoming a leader in transportation solutions. 

Electric scooter Gogoro with swappable batteries

Electric scooter Gogoro with swappable batteries

Companies, like Tortoise, are looking to expand the capabilities of scooters even further by introducing fleets that can move autonomously across a city and reposition themselves, without a rider. The goal is to tackle the biggest challenge currently facing operators: relocating scooters. Tortoise plans to use autonomous technology combined with teleoperation to reposition and rebalance dockless, shared e-scooters in cities. The initial deployment will include between 50 to 100 scooters per operator in each market with the intention to equip every fleet with the ability to autonomously reposition themselves. Autonomous micro-mobility like e-scooters and e-bikes are believed to be the start for creating smarter, more technologically advanced cities.

How can we help?

As both industry leaders and cities around the world are finding new ways to support the rising trend of micro-mobility, we at ATOM Mobility want to help entrepreneurs looking to enter the market. We believe that shared mobility is the future of transportation, offering assistance with integrating industry-leading vehicles ready for shared mobility, including kick scooters, scooters, bikes, mopeds, cars and more. Our customers have an excellent grasp on the current needs of local markets, and we allow them to focus on marketing and operations, while taking care of the technology. 

Sources:


https://www.bbc.com/news/technology-33183031
https://www.corporateknights.com/channels/transportation/sharing-road-canadian-cities-driving-progress-shared-mobility-15593076/
https://www.forbes.com/sites/forbestechcouncil/2019/11/22/four-keys-to-future-mobility-shared-hybrid-integrated-and-electric/#3feea979339d
https://edition.cnn.com/2019/07/18/cars/electric-car-market-sales/index.html
https://about.bnef.com/electric-vehicle-outlook/
https://www.businessinsider.com/ubers-history#june-2016-kalanick-proclaims-that-uber-was-profitable-in-hundreds-of-cities-globally-but-that-the-money-was-being-reinvested-in-its-war-against-chinese-rival-didi-the-company-said-at-the-time-that-it-was-losing-1-billion-each-year-in-its-fight-against-didi-34
https://www.cnbc.com/2019/11/08/top-ride-sharing-apps-in-europe-asia-south-america-africa-and-usa.html
https://iotbusinessnews.com/2019/11/14/60333-the-public-carsharing-fleet-reached-332000-vehicles-worldwide-in-2018/
https://www.bbc.com/news/world-us-canada-47874725
https://www.sciencedaily.com/releases/2019/05/190519191641.htm
https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/846593/future-of-mobility-strategy.pdf
https://www2.deloitte.com/content/dam/insights/us/articles/722835_tmt-predictions-2020/DI_TMT-Prediction-2020.pdf
https://eresources.nlb.gov.sg/infopedia/articles/SIP_777_2004-12-13.html
https://eresources.nlb.gov.sg/infopedia/articles/SIP_832__2009-01-05.html
http://sfcta.org/sites/default/files/2019-03/Emerging%20Mobility%20Studies_11.pdf
https://www.sfmta.com/getting-around/bike/bike-share
https://www.businessinsider.com/bike-sharing-programs-doubled-since-2014-public-bikes-charts-2018-7?IR=T
https://www.smartcitiesworld.net/news/news/helsinki-leads-in-mobility-as-a-service-3308
https://whimapp.com/
https://eu.tallahassee.com/story/news/2019/07/15/electric-scooters-tallahassee-florida-bird-scooters-rental-gotcha-lime-spin-veoride-escooters/1708270001/
https://www.wctv.tv/content/news/Five-companies-launch-e-scooters-in-Tallahassee-during-pilot-program-512748851.html
https://nuro.ai/product
https://www.wired.com/story/softbank-nuro-self-driving-investment/
https://qz.com/1644476/nuro-will-deliver-dominos-pizza-with-its-robots-in-houston/
https://www.theverge.com/2019/12/10/21004678/nuros-driverless-delivery-robots-walmart-houston
https://medium.com/nuro/new-rules-of-the-road-for-california-and-autonomous-vehicles-2fa26a1159cb
https://www.gogoro.com/about/
https://www.tortoise.dev/
https://www.theverge.com/2019/10/15/20910083/tortoise-autonomous-electric-scooters-self-driving-robotics
https://www.fastcompany.com/90417611/it-was-inevitable-the-scooters-are-now-driving-themselves

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Ride-hailing vs ride-sharing – what's the difference?
Ride-hailing vs ride-sharing – what's the difference?

🚗 🛴 🛵 Ride-hailing, ride-sharing, carpooling, car-sharing, on-demand rentals, micro-mobility rentals, shared transportation, Mobility-as-a-Service… It's a bit much, isn't it? No wonder people prefer using and verbing brand names, e.g. “Uber to the airport” or “grab a Bolt”. 🔦 But, don't worry – we'll help you find your way in the mess that is the mobility industry's terminology. Understand the difference between ride-hailing and ride-sharing, discover what is MaaS, and learn a fun fact about Uber in our latest article 👇

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It's easy to get lost in today's mobility landscape. It feels like every year a new type of vehicle hits the streets, and with it comes some weird new term or category adding to an already deeply confounding list – ride-hailing, ride-sharing, carpooling, car-sharing, on-demand rentals, micro-mobility rentals, shared transportation, Mobility-as-a-service,...

No wonder people prefer using and verbing brand names, e.g. “Uber to the airport” or “grab a Bolt”. 

In reality, it's not that complicated. Virtually all of the terms listed above are self-explanatory and by the end of this article you'll have a firm grasp on the industry's terminology. 

Understanding the distinction between these various concepts is important for entrepreneurs and anyone else looking to set foot in the industry, as using the correct terms:

  • Ensures everyone is on the same page, 
  • Is relevant for regulatory compliance,
  • Matters in all your business endeavors from market research to strategy development. 

Since the two terms that people get most hung up on are “ride-hailing” and “ride-sharing”, we'll take a closer look at those, and then follow it up with a disambiguation of the other terms on our list. 

What is ride-hailing?

Ride-hailing is – surprise, surprise – the hailing of a ride. Much like with a taxi, it involves hiring a person with a car to pick you up and take you to your destination. 

So why don't we just call it a taxi service? 

When mobility startups like Uber came to prominence in the early 2010s, they did so by disrupting the cab industry through digitalizing the hailing experience and introducing transparent pricing. 

Read more: Uber's company history.

In other words, you could now hail a ride through an app on your smartphone and see exactly how much it would cost. Whereas previously, you had to call a taxi service or try to hail one on the street. 

So the term “ride-hailing” was coined to distinguish this new type of on-demand app-based taxi service from the more traditional one. However, over the years, the ride-hailing service portfolio has evolved beyond just taxi-like operations and includes things like hiring drivers for moving, or even taking your kids to school. Traditional taxi companies also increasingly make use of a ride-hailing app

Accordingly, the meaning of ride-hailing is the hailing of on-demand transportation services via an app. Most often it's used in the context of taxi-like services, but it's an umbrella term that can include other services, too. 

Fun fact: did you know that Uber was originally named UberCab? Its founders dropped the “Cab” part since they didn't see themselves as a traditional cab service.

What is ride-sharing?

Again – the hint is in the name. At the most basic level, ride-sharing is sharing a ride. But, as with ride-hailing, there's some nuance that's important to understand. 

Today, ride-sharing typically refers to multiple passengers sharing a single private ride on a route that passes their various destinations. You can think about it as on-demand carpooling. 

Let's unpack this. 

Though there are many similarities between ride-sharing and carpooling, they generally differ in terms of ride organization and journeys. Carpooling often happens informally, in the sense that a group of neighbors or coworkers traveling or commuting on the same route will agree to share a ride to, for example, save on gas. Carpooling can also be very sporadic and is primarily organized through private channels or local bulletin boards. 

On the flipside, ride-sharing allows a person to carpool with others by simply finding an available seat through an app – drivers digitally share their route and seat availability and passengers can hop into a suitable ride for a small fee. 

Notably, ride-sharing is often most popular with busy routes and times of day, as that's when there's highest demand. 

There's a reason why a lot of confusion arose regarding the difference between ride-hailing and ride-sharing, namely, the terms were used interchangeably early on. To this day, “Ride-sharing” is sometimes used as an umbrella term for all app-based mobility solutions, though this is going out of fashion, given the clearer differentiation between solutions. 

So, while both ride-hailing and ride-sharing are app-based on-demand mobility solutions for getting to a destination in a private vehicle, they differ in passenger count, cost, route, availability, and popularity. 

Other terms commonly used in the mobility industry

Though ride-hailing and ride-sharing are categories you'll hear most often, it's almost inevitable that you'll encounter other terms, which may sow further confusion. 

Let's avoid that – here are some quick explanations of other popular terms.

Car-sharing

Car-sharing or vehicle-sharing is most often confused with ride-sharing, but despite sounding similar, they mean completely different things. Car-sharing refers to the app-based short-term rental of cars. The easiest way to remember it is that with ride-sharing people share a single ride, whereas with car sharing people share a single car – again, it's all in the name. 

On-demand rentals

On-demand rentals is a category describing vehicles that are instantly available for rent, usually through an app. This includes both micro mobility solutions, like scooters and bikes, as well as larger vehicles like mopeds and cars. For those following along – yes, car-sharing is a type of on-demand rental! 

Shared transport

As mentioned in the previous sections, “ride-sharing” is often incorrectly used as an umbrella term for all on-demand app-based mobility solutions. The correct term is shared transport or shared mobility. Shared transport is a broad category that includes both multiple people sharing a vehicle simultaneously (i.e. ride-sharing), as well as individual people sharing a vehicle over time (i.e. car-sharing/on-demand rentals). 

Ride-hailing and other on-demand services related to mobility are also often categorized under the shared mobility umbrella. 

Mobility-as-a-Service

Mobility-as-a-Service or MaaS is an approach to urban transportation that seeks to integrate a variety of mobility options (both public and private) into a single super-solution that answers a traveler's every mobility need. Often, MaaS solutions are sought out by local municipalities to provide effective alternatives to car use and minimize a city's carbon footprint. 

Is the terminology really that important? 

As you can see, a lot of the confusing mobility terms are simply categories and categories of categories – don't worry if you can't remember them all. If you know the difference between ride-sharing and ride-hailing that's already plenty. 

Anyone in the mobility industry will tell you that it's perfectly acceptable to ask for clarification when talking specifics, as it's common for people to interpret these terms differently, and language barriers can be particularly troublesome for getting on the same page. 

That said, you SHOULD pay close attention to the terminology if you're doing research for your own mobility business. A ride-hailing business is completely different from a ride-sharing one, and it's important not to compare apples to oranges during market research, as it can undermine your business from day one. 

Other than that, all you have to remember is that ride-hailing is hailing a ride and ride-sharing is sharing a ride. Simple as that.

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New feature that will boost your fleet uptime and client satisfaction – vehicle damage management
New feature that will boost your fleet uptime and client satisfaction – vehicle damage management

New feature alert! Say hello to vehicle damage managemet 👋 With this solution, you can boost your fleet uptime and improve client satisfaction by: 🔎 Learning about necessary repairs more quickly 🔧 Easily managing the repair process ⭐ Turning a negative customer experience into a positive one

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Is there anything more frustrating for a mobility user than needing quick access to a vehicle and having none available nearby?

Yes – finding a vehicle on the app, making your way to it, and discovering that it's broken. 

Vehicle damage comes in all shapes and sizes from broken scooter kickstands and headlights to damaged moped QR codes and car engine issues. Even minor damage to a vehicle can severely affect its usability, putting it out of order until a ground operations team catches and resolves the issue.

Worst of all, it's often the customer who first encounters the problem and does so during one of the most sensitive parts of the user journey, namely, when they have an acute need for transportation. 

As a result, unresolved maintenance issues are not only directly hurting your bottom line by taking one of your vehicles off the road, but they may severely negatively impact client satisfaction, too. 

That's why the ATOM Mobility team has added a new solution to the vehicle-sharing and rental modules – vehicle damage management

Let's take a closer look at this new feature, explore why it's important, as well as understand how it works from both the user and operator perspectives. 

Vehicle damage reporting – a better experience for everyone

In the simplest terms, the new feature allows users to easily report any vehicle issues through the app – and for your operations team to effectively respond to and manage the reports. This helps your mobility business in several ways. 

ATOM Mobility's vehicle damage reporting feature:

  • Increases the speed at which you receive information about necessary repairs for your fleet,
  • Enables you to respond to this information in an organized manner, as it streamlines operator tasks through the Dashboard and Service app,
  • Equips users with a clear communication channel for reporting issues.

In unison, these help you ensure maximum uptime for your fleet, as well as offer various other benefits. These include:

  • Identifying issues that routine maintenance might miss, e.g. a trunk stuck shut, 
  • Resolving customer anxieties by letting them report problems, e.g. people might be hesitant to use a damaged vehicle in case they get blamed for the issues,
  • Giving you better control over the customer experience, e.g. turning a negative encounter with your brand into a positive one through communication,
  • Easily tracking maintenance history for your fleet, e.g. discovering which vehicles fail often and require replacement. 

Simply put, this new feature is a positive for everyone involved. All you need to do is set it up – let's find out how. 

How does vehicle damage reporting work? 

On the surface, it's simple – the customer reports some damage and you fix it. But underneath the hood, it's … still simple. Here's how the new functionality works from the perspective of your customers and your operators. 

For your customers

In the user app, anyone can report an issue by clicking the “Report” button found on the vehicle card. For the Sharing module, it's located in the “More” menu, whereas for the rental module, the “Report” button is visible directly on the vehicle card. 

After pressing the button, your customers will be able to indicate the faulty part, include a more detailed description in the comment field, as well as add up to three images of the issue in question. 

The tags that the user sees can be customized in the Dashboard

Your customer can complete the damage report process quickly and painlessly and it wraps up with a friendly thank you message that lets them know that your team is ready to resolve the issue. The system will highlight previously approved damages for user convenience.

For your operators

Once a user submits a report, it will appear in your Dashboard. You can find “Damage reports” under “More” in your left menu. 

Here the operator can verify, approve, and/or modify the reports. Once a report is checked, the operator can approve the report and then it gets passed onto the maintenance crew and their Service app. The admin can also add damages manually via the dashboard, for example if they notice any additional issues in the user pictures. 

In the Service app, the approved reports appear as a task. When your team is done with repairs or maintenance, they can mark damages as fixed by clicking "Mark as done". 

A highly useful feature is the ability to track damage reports and fixes, as well as who fixed them and how quickly – all of this data can be easily exported. This allows you to gain a broader understanding of the health of your fleet and its individual vehicles and make data-based decisions, e.g. about which vehicles to choose/avoid when growing your fleet. 

ATOM Mobility – future-proof your mobility business

ATOM Mobility is a mobility superapp that equips mobility businesses with a robust solution for all their tech needs – from a modern user app to a functional platform for fleet management and more. This allows you to launch and scale your mobility business incredibly quickly, no matter the vehicle type. 

More than that, a chief reason why many mobility entrepreneurs choose ATOM Mobility for the long term is that they benefit from the on-going improvements to the app – like the feature discussed in this article. Alongside our own continuous developments of the app, our team frequently receives requests for various custom additional features, and when we see broader applicability, we also make it available to our other clients. 

But don't take our word for it – hear it from our clients in our latest case study.

Launch your mobility platform in 20 days!

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