Platform updates

You can follow ATOM Mobility platform latest updates on this page

  • August 2021

    1) Knowledge base
    We've created a collection of helpful articles for you on different topics relating to ATOM Mobility platform set-up, vehicle management, payment schemes, troubleshooting and FAQ. It's a dynamic resource that will be updated and expanded along with our service offer.You can check out the knowledge base here:
    2) Rebalancing zones (for Service app)The new rebalancing zones are designed to help your operators have better visibility of where they need to transport and position the vehicles. Create rebalancing zones in the dashboard and they will be visible in the service app. Set the number of vehicles to be placed in a rebalancing zone and the vehicle count will automatically change once vehicles get placed in the zone.
    How it looks in the app:
    3) Redesigned "Short tutorial" section + live preview modeEasily change and adapt your short tutorial with the newly designed Preview mode which allows you to check how the tutorial will look like in the customer apps. 
    4) Redesigned the "FAQ" section (subscriptions)A more user-friendly FAQ section reducing the number of clicks you need to make in order to view and edit or delete the content.
    5) Redesigned the "Vehicle models" sectionUpdated design of the Vehicle models section
    6) Shortlinks in the dashboard to speed up navigation​Customer, Vehicle and Ride sections now contain shortlinks. When a vehicle card is opened, you can navigate the IMEI number shortlink directly to the Manage IoT section, for example. 
    Service app
    7) Heatmaps for operatorsHeatmaps in the service app allow operators to see where more rides take place. If there are more vehicles in one location than necessary or if the rebalancing zones are empty, operators can decide themselves where to place the vehicles based on the heatmap (specifically in this case, 'start ride heatmap'). Operator heatmaps show 400 most popular zones within the last 7 days based on ride data.
    How it looks in the app:
    8) Yadea IoT integrationIf you are looking into diversifying your fleet, consider Yadea. They are one of the largest manufacturers of electric kick-scooters, bicycles and mopeds.We now integrate with this manufacturer and support their IoT. If you would like to add Yadea vehicles, please contact us and we will be happy to help you.More information:
    9) Kushki payments integrationKushki is a new payment system that we integrated with. It supports VISA / MASTER CARD / MAESTRO / AMERICAN EXPRESS card payments. This system works in the Chile, Colombia, Ecuador, Mexico, Peru.More information:

  • July 2021

    1) Vehicle type filter in the appIf you have several different vehicle types in 1 app (for example, you operate scooters and cars) your customers will be able to filter specific vehicle types and see only specific types and their respective zones. This change affected zone creation (from now you need to specify for which vehicle type you are creating a new zone) and some minor visual changes in app (for example, if you select Bike in Vehicle type, then customer will not see remaining distance and battery level. If you select Car, then the system will show fuel level in the app).
    This is how it looks in the app:
    2) Display the "I agree to receive marketing communications" checkbox during the registration processIf you plan to actively use email marketing and send customers some marketing emails, then you can activate this feature in System preferences (then choose Legal section ). Customers will need to click on the checkbox to agree to marketing communication during the registration process or later in Profile. This information is then visible in Customer list (you can filter subscribed/unsubscribed users), Customer export, Customer card (to check if a particular customer is subscribed) and in Analytics to see how many users subscribed this month. This is also synchronised with Previous users are marked "Unsubscribed" by default until they change that in Profile settings.
    This is how it looks in the app:

    1) Automatically end the ride if the vehicle is not movingThis feature helps to automatically end the ride if the vehicle is not moving for a particular time period (to solve the problem of abandoned vehicles).
    Please note that Vehicle movement is determined by GPS data, so there is always an error in accuracy. To resolve this you can set up your own rules when the ride should be ended and customers should be charged.
    You can set up parameters such as timing (for example, 10 minutes), radius (radius of zone where vehicle should be standing for specified timeframe) and total distance (the distance traveled by particular vehicle within defined timing based on GPS data). Once the vehicle is below specified rules, the ride will end automatically and in the ride Activity tab you will see "Ride ended (automatically due to no movement".
    2) Redesigned "Main tutorial" section with live previewEasily change and adapt main tutorial with newly designed Preview mode which allows you to check how tutorial will look like in customer apps. Check images, texts and make instant changes.

    Service app:
    1) Take notes for a particular Vehicle directly from the appThis feature will help your team to understand what is wrong with a particular vehicle and track history of repairs. For example, place a vehicle on Need Investigation and add comments such as "Please check the lights". Your team will see this comment in the app and will be able to reply back.

  • June 2021

    1) Auto-top up functionality for customer balance (works with wallet type payment system only)From the next app update users will be able to enable/disable automatic top-up of their balances. To activate this feature inform ATOM team what will be the automatic top-up amount and when this top-up will be triggered. Example, once the user balance reaches 0 EUR, the system will automatically charge 3 EUR and add this to balance.
    2) Stop the vehicle if the balance goes below X (works with wallet type payment system only)This feature works together with previous one. In case auto-top up is enabled, the system tracks how much money on the wallet customer has and triggers auto-top up once the wallet reaches a certain level during the ride. In case a transaction fails or the customer did not enable auto-top up in settings, the system will stop the vehicle and require the customer to either add money to the wallet or end the ride.
    3) Push notification once ride is refundedOnce your team makes a refund to a particular ride (Rides -> Settings -> Refund ride), customer will receive this notification on the phone:

    1) Improved system preferences with more settingsEasily configure platform settings in real time. In system preferences you can edit parameters such as wallet/pay-after-ride payment type, set up wallet rules, edit referral programs, update Privacy Policy and Terms & Conditions links, edit colors of zones and more.
    2) Rebalancing functionalityTo optimise operations we introduced a Rebalancing filter. Easily filter vehicles that had no rides during the last 72 hours (you can change 72 hours to 12h, 24h or any other number in System preferences). This information is also visible in the Service app.
    3) Transportation statusNew status is added - "Transportation" which is designed to relocate vehicles from one location to another (it acts similarly to Charging, but does not turn on lights and does not unlock battery compartment).
    4) Added GPS coordinates to Ride and Vehicle exportWhen you export rides or vehicles you will see new columns with GPS coordinates (for start ride, end ride, last vehicle location and for customer phone location).
    5) Bulk IoT and vehicle import (will help you to add IoT and vehicles faster)When adding hundreds of new IoT or new Vehicles from now, you can simply import one CSV file and that's it. 100 times faster than doing it one by one :)
    6) Satellite view on mapsView maps also in satellite mode to locate vehicles faster or create zones with high precision.
    7) Extended "Last ride" filterIn Vehicle section you can now filter vehicles with no rides up to 168h or more.

    Service app:
    1) Rebalancing functionalityFind vehicles that are located in areas with low demand and relocate them to a better spot.
    2) Transportation statusIf vehicles are being moved to other places or even other cities you can now set up the correct status - Transportation (vehicle will be unlocked, alarm systems will be off, lights will be off).

  • May 2021

    1) New product: Private fleetThis is completely new functionality within the ATOM Mobility system that is designed to give access to particular vehicles only to a particular and limited groups of users.
    This can be used for corporate sharing schemes (for example, you can offer part of your fleet to some large company so only employees of this company will have access to this fleet), private sharing schemes (for example, you can grant access to the vehicles only to residents of the hotel or some building) or in many other different ways.
    How to create a private fleet?1) First of all you need to create a new subaccount and mark it as “Private” or edit existing subaccount and make it “Private”: will hide all the data associated with this subaccount from users (vehicles, zones, pricing).2) Create zones for this private subaccount, add new vehicle models (and define pricing), add IoT (or transfer IoT from other subaccount) and then add some vehicles that will be hidden from the Public fleet and visible only to users that you will give an access later;3) Then open Private fleet section to set up permissions: Click Add new fleet and name it (this will be visible to users in app);- Add specific vehicles to this private fleet (it can be 1 vehicle or many);- Add specific customers that will have access to vehicles within this private group (it can be 1 customer or many);- Once this is done you can always revise these settings: add more vehicles or delete some, add more customers or delete some and change title of the private fleet group.- If some customers are not yet registered in your app you can add their phone numbers as “Pending customers” and once they create a profile with the same phone number, they automatically will have access to this Private fleet.
    Some more relevant information:- You can have many Private subaccounts so each subaccount will have different zones;- Within a Private subaccount you can have many Private fleets (they will share the same zones in this case). For example, Private fleet “ATOM office” will have 20 scooters only visible to ATOM office employees,  but Private fleet “ATOM guests” will have 2 e-cars so our office guests can go home after meeting using ATOM e-cars.- One customer can be added to many Private fleets;- One vehicle can be added to only 1 specific Private fleet (if you add the same vehicle to a new Private fleet, this vehicle will disappear from the previous private fleet that it was attached to).
    Mobile appOnce users are added to Private fleet, they will see this option in side menu: they click, they will have option to choose between all Private fleet they have access to or choose a Public fleet:
    1) Improvements in subscription history + export (Subscriptions -> History)
    We have added more filters so you can filter purchased subscriptions by date, status (active/expired) and subscription type. Also export (XLSX, CSV) is added.
    2) Completely new Analytics section with more data
    - Now you can see some core benchmark data such as conversion rates to 1st ride and retention rates;- In global view you can now filter data for each subaccount or even merge several subaccount data at once;- More data available such as average ride info: price, distance, duration, rankings. information about verified users, amount of debtors, subscription data and more;
    3) Analytics data export
    Now you can export data from Analytics section (XLSX, CSV) and even download graph as an image;
    4) More advanced heatmaps
    We improved heatmaps section and added new ones - so now you have access to 3 different heatmaps: Open app, Start the ride, End the ride.

  • April 2021

    New integrations:
    1) Dexatel
    Dexatel (Estonia) is a new phone verification service we integrate with. It is a cheaper alternative to Twilio and we can handle the account set up on your behalf. In comparison, it is estimated that you can save up to 30-50% of your costs by using this provider.More information:
    Let us know if you are interested to migrate from Twilio to Dexatel.
    1) New customer section
    We have launched clickable Customer cards that contain activity and notes sections to help you conduct efficient customer support. You can use the Notes section to share important information between your employees and Activities tab to track historic monetary transitions. The main Customer card will give you a detailed view of your clients’ profile.
    2) New filters (in customer section)
    Customer section now allows you to filter out unverified profiles, debtors and users with unsaved cards. Take a look at the all 7 status filters we now provide! These can be used in addition to the main filters that select customers based on the size of wallet, rides completed and average feedback. Tip: Select filter Debtors and note the new icon on the right hand-side that will activate the charge-all function allowing you to charge all customers in debt at the same time.
    3) Improved export of customer data
    Same as in the Vehicles and Rides sections, download a larger data set showing your customer information. Date range now can be applied for selected periods and you can navigate years back. Click the little cloud icon to obtain CSV or Excel data export. The download now contains more customer details than before, including the total rides completed.
    4) Activity tab (customer section)
    To better keep track of all user transactions it is now possible to view them in one place. Check the Customer card Activity tab (Customers -> Activity) to see a history of all transactions carried out by the system or your employees for this particula customer. We now list various transaction types with timestamps and source for every single customer.
    5) Autocharge debtors on schedule
    This feature charges debtors on an automatic schedule - after a ride immediately, then after 1h, after 24h, after 5 days and after 10 days from the moment a debtor has finished the ride. So you should no more worry about debtors, system will take care of it automatically.

  • March 2021

    Rider app:
    1) SMS verification code autofill
    We launched app updates which include bug fixes and such improvements as improved location awareness, improved photo submission when ending the ride, and SMS verification code autofill (on Android devices, on iOS this worked also previously).
    2) Restriction to delete payment card while you have active ride
    If you are using the Adyen payment provider your app users will not able to delete their payment card during an active ride not only from the app (as it was before), but from now they can not do this also in Adyen payment screen. From now users cannot access the Adyen payment screen during a ride at all.

    1) New employee roles
    We have created several new team member roles including General Manager, Franchise, and Marketeer, and optimized access for some of the existing roles. For instance, the Manager now cannot view customer-specific information. We have also created a list of all permission per role to help you decide which role should be assigned. Click here to view this list.
    2) Improved larger data exports
    Whether you are looking to analyze quarterly revenues, different vehicle models with a certain amount of rides, or all-time 5 star rated rides you can now define a bigger date range for the data exports in the Rides , Vehicles and Customers section. For rides, you can even go back years and obtain the data. Click the download icon and chose the file format (CSV or Excel). 
    3) Additional filters for Rides and Vehicles
    From today you can apply filters on vehicle models, ride distance (km/miles), duration (min) and feedback given for the ride. You can then download the filtered results. 
    For the vehicles, we have created even more filters. You will find options to filter vehicles by vehicle models, statuses, vehicle battery %, last IoT signal and battery %, total rides completed, and last ride within a given amount of hours. You can combine these filters as you wish. These are intended to quickly locate problematic vehicles and also get a good picture of your operations.
    4) Ride Card
    A brand new functionality allowing you to see all ride-related details in one place. In the Rides section, click on an individual ride to access the Ride card. There you can see the usual details and also cost split real money and bonus, activity log showing all details including when a ride was started, ended, paused. Use the Notes section to add specific information or comments to specific ride.
    5) Vehicle Card
    Select list view when in the Vehicles section and click on a specific Vehicle to view the Vehicle card. Here you will find its details and history including all commands sent to the vehicle in the Activity tab with timestamps of when the commands were sent and who exactly send it. There is also a Notes tab for you to add any comments and a Commands tab to send available commands to the vehicle. 
    6) Insights
    Inside the dashboard, you will now see three new insights to improve your operations. “Vehicles have no IoT signal for more than X minutes” will help you locate the vehicles with IoT connection problems and act faster.“Average ride ranking (last 100 rankings)” takes into account only the rides where ranking was given so you can track how happy are your users. “Vehicles that may need rebalancing (no rides for more than 12h)” is a rebalancing recommendation. Here our system looks at vehicles that were available but did not have a single ride for more than 12 hours. 
    A tip: Use rebalancing insight and in the Vehicle section chose Available vehicles with last ride made 12 or more hours ago. Select map view to see where these vehicles were located. You can also take a look on heat-maps to understand where to relocate those vehicles to increase revenue.
    7) ID verification for specific vehicle model
    With the automatic verification flow using Sumsub or Veriff, you can now indicate which vehicle model requires mandatory document verification. So you can operate both cars and scooters and ask your users to verify documents if they want to ride cars, but not the scooters. Inside our new dashboard (More -> Settings -> Vehicle models) edit Vehicle model and toggle on that document verification is mandatory.

  • February 2021

    1) Zimo IoT integration
    If you are looking for scooters or e-bikes and want to diversify your fleet, consider Zimo. We now integrate with this manufacturer and support its IoT. If you would like to add Zimo scooters, please contact us and we would be happy to help you.More information:
    2) Klarna via Adyen (payment solution)
    Klarna (Sweden) is a new payment system that we integrated with. Klarna currently accepts all major debit and credit cards (i.e. Mastercard, Visa, AMEX, Discover). This system works in 17 countries.More information:
    Interesting fact: Few days ago Klarna has raised $1 billion in new funding at a post-money valuation of $31 billion, which makes them most the highest-valued private fintech company in Europe.
    We have been working hard on a new dashboard version with improved functionalities and new features. It will be easier to create zones, view and engage with statistics, apply filters and acquire more information about each customer, ride and vehicle. Soon the new dashboard will make its way to you.

  • January 2021

    Rider app:
    1) Bonus zoneReward your users when they end rides in certain areas. When users end a ride in the bonus zone, they will receive a discount (%) on the ride price. This bonus will be added automatically to the user's wallet once a ride is completed in a bonus zone.
    *This functionality is not applicable to rides within the subscription.

    2) No-go zoneYou can now create a No-go (restriction) zone. Once a vehicle enters this zone, the engine will be turned off. In case the "engine off" command is not available, the system will attempt to lock the vehicle. Once the vehicle is moved out of the no-go zone, the system will turn the vehicle back on.
    *This functionality is not applicable to rides with cars.

    3) Zone description on tapInside the app, users will now see zone descriptions once a zone is tapped. You can change and translate these descriptions inside your dashboard.

    1) Manage Bonus zonesIn the dashboard you can set up rules for all zones, including new ones - Bonus zones and No-go zones. For bonus zone it is important to define a percentage that the user will get as a discount on the ride price:
    2) Subscriptions HistoryIn real-time, you can now view who purchased your subscriptions. You will see customer details (name, email address, phone number), when the subscription was purchased, it's validity date and which type of subscription the customer bought.
    View of the Subscriptions History tab:

  • December 2020

    Rider app:
    1) SubscriptionsYou can now offer subscriptions (daily, weekly, monthly and even annual passes) to your customers. You can define how many minutes users can ride daily, for how many minutes they can pause the ride (each day), how many km/miles included and how many "unlocks" per day included with each pass. 
    Additional settings:- Subscriptions do not auto-renew (user will need to buy new pass once previous expires);- You can decide if you would like to allow customers to purchase subscriptions with virtual bonuses they have or only with money;- If a subscription ends because one or several limits have been reached that day (e.g. customer has ridden over 100 minutes) your customers will continue to enjoy your services according to the standard pricing;- Daily limits of a subscription will reset every day (e.g. if a user purchases a monthly pass at 13:00 today, then daily limits will renew tomorrow 13:00).
    A view of "Subscriptions" functionality in the app:
    A view of subscription when it has been purchased:
    1) SubscriptionsInside the dashboard, you can choose the type of pass you will offer to your customers. Here you can define the cost and details of your subscription such as the limits: how many unlocks, minutes for rides, and pauses your customer can make within each pass. To access subscriptions click on "Settings" on dashboard and from the drop-down menu select "Subscriptions". Here you can also add FAQs about the subscriptions and see statistics such as total purchases, total rides, and more.
    "Subscriptions" view on the dashboard:
    Statistics view:
    2) Creating thousand of promo codes in minutes:It is now possible to import thousands of unique promotional codes in one go. Export the file to see how your data has to be arranged for an upload. Add as many unique codes as you want, define the quantity of each code, its credit, expiry dates and then upload file back to the dashboard. 
    Export and import buttons:
    Tools like random code generator will help you to create unique codes for the file in seconds:
    3) Feed API for real-time vehicle location: This functionality is allowing you to collect vehicle IDs and coordinates in JSON format to provide to a 3rd party. This data can be useful if you would like to share real-time data with the city you operate in or some other 3rd party partner. This can be used to create real-time maps and lists with available vehicles in the city and also to provide data to transportation aggregators.
    Data can be accessed via this link: (replace “appname” with your app name). 
    To get access to this data, you will need to create a new "employee" role and provide access data to 3rd party you work with. JSON data updates every minute and only 10 requests per minute are allowed per an IP address.

  • November 2020

    1) Veriff (automatic identity verification)You can now use Veriff services in your app in order to verify your customers’ documents. During the registration process, your customers will be asked to indicate a country that provided their documents, the document type (e.g. passport, driver’s license), and take a couple of photos of their document and a selfie. Once it is done, Veriff will check the documents. This only takes 1 minute.
    User will see "Verify your identity" badge in app:
    Once user clicks on a badge, document upload process will start:1) Select country: Select the type of document: Take a photo:
    After that user will receive push notification with the answer: "Your profile is verified" or "Your profile is declined. Try again".
    2) Sumsub (automatic identity verification)With Sumsub (an alternative to Veriff) you can verify your customer documents. Once they sign up to use your app, they will be requested to upload identification documents and a selfie. Then within 2 minutes, their documents will be verified and they will receive a push notification.
    User will see "Verify your identity" badge in app:
    Once user clicks on a badge, document upload process will start:1) Instructions: Verification is in process: Profile is declined:
    After verification process user will receive push-notification with the answer: "Your profile is verified" or "Your profile is declined. Try again". Example:
    3) Concord (payment solution)We now offer a new payment platform integration that works in Ukraine and Russian. Find out more:
    4) Hyperpay (payment solution)Hyperpay is a new payment system that we integrated with. It supports VISA / MASTERCARD card payments and also MADA and ApplePay payments. This system works in the Kingdom of Saudi Arabia, United Arab Emirates, Jordan, Lebanon, Egypt, and Bahrain. More information:

  • October 2020

    Rider app:
    1) Ride history
    In the latest update, users can see more information about their previous rides: start/end point, duration, ID and option to download the invoice (if invoicing is activated for your platform).

    2) Invoicing
    After the ride customers will receive a branded invoice from your company via email. They also will be able to download the invoice from the app. Let us know if you are interested to learn more and activate this feature.

    1) Manager role

    Manager role will allow employees to manage rides, vehicles, customers in the dashboard. Manager role blocks access to: revenue data, statistics, promotions, zones and settings.
    Manage employee access in Settings -> Employee roles.

    2) New heatmaps with new algorithms
    Newly designed heatmaps will help you to uncover potential demand. No color - almost no demand, green - low demand, yellow - average demand, red - high demand.

    3) Stop the vehicle if battery level goes below X%
    When setting up rules for the vehicle model, you can set up that during the active ride, the vehicle will stop in case battery level reaches X%. This is usually used to make sure the vehicle will have enough battery to support IoT work before your team will charge the vehicle.
    Edit setting here in Settings -> Vehicle models

  • September 2020

    Rider app:
    1) Dynamic tutorial

    From now you can update and add main tutorials and short tutorials without updating the app. More info on how to manage this is available in the Dashboard section below.

    Service app:
    1) Filter

    Your team can apply vehicle filters to hide/show vehicles with particular battery level when they are maintaining the fleet.

    2) Multiple scan
    When your team manages many scooters at the same time, they can use the "multiple scan" feature. They scan as many vehicle QR codes as they need and change the status for all of them with one click.
    Click on "+", scan several QR codes and click on "flag" when all vehicles are scanned. Then change status with one click for all scanned vehicles.

    1) Dynamic main tutorial

    Manage tutorials without app updates. You can add new steps, change text, images and sequence in the dashboard (Settings -> Main tutorial)
    From now we also support video tutorials.

    2) Dynamic short tutorial

    Short tutorials also can be managed from the dashboard (Settings -> Short tutorials)
    Note that you can create different short tutorials for different vehicle models (for example, one type of short tutorial for scooters and another one for bikes).

    3) Hourly based pricing

    You can choose if you charge users based on minutes or hours. In case of hours, the minimal charge will be 1 hour.

  • August 2020

    Right now you can manage settings straight from the dashboard:
    - Change business hours anytime you want;- Update/enable/disable support email address and support phone number;- Control where notifications and alerts are sent;- Enable/disable feature that require users to take a photo of the vehicle after the ride.

  • July 2020

    1) Pausing the ride in the appAt the moment you can activate the "Pause" feature in the admin panel (go to Settings -> Vehicle models -> Edit -> Add "Price per minute when paused").You can type the same price per minute as usual for the ride or offer your users a better price (we recommend something between 0,04 - 0,07 EUR/min).
    This is what user will see in app: is what you will see in the admin panel:
    Few notes: - Once ride is paused, vehicle will be locked, engine will be turned off, "moving" alerts will be turned off;- Users can click pause/continue a limited amount of times for anti-fraud protection;- Pause can be set for an unlimited amount of time until the user continues the ride or end the ride;- If you want to hide this feature, just leave the "Price per minute when paused" field empty.
    2) Distance based pricingYou can activate "price per km" in Settings -> Vehicle models -> Edit -> Add "Price per km". You can also mix distance based pricing with either price per minute or unlock price.
    3) Zones in the admin panelRight now you can see zones also in the admin panel. This will help your customer support team: zones will be added to the Service app very soon.
    4) Option to upload several documentsRecently we supported registration with just 1 document photo. At the moment you can set up how many photos to ask (from 1 up to 6). For each photo, you will need to describe what the user needs to submit. To activate this feature, please get back to us.
    5) Several "under the hood" improvements that make the platform more secure and stable.