Customer Support Manager

Full time, Riga (Latvia)

🚀 About ATOM Mobility

ATOM Mobility is one of the fastest growing B2B mobility startups in the region and the winner of Latitude59 - flagship startup and tech event.
We empower entrepreneurs and SME to launch their own vehicle sharing platforms just in 20 days. ATOM Mobility provides customers with all-in-one technological solution to operate fleet of shared scooters, bikes, mopeds, cars and even forklifts.
Now we are looking for an ambitious Customer Support Manager who is ready to roll-up the sleeves and scale with us 5x in the next 12 months. Let's bring shared mobility to another 100 cities worldwide!

📈 Your daily tasks will include:

- Onboard new B2B customers to the ATOM Mobility platform;- Provide on-line trainings and introduce new features to customers;- Be primary point of contact for any customer concerns regarding product, support and billing;- Identify upsell opportunities;- Be the voice of the customer within the company.

✅ What we expect from you: 

- At least 2+ years of experience in B2B SAAS customer success manager role;- Relevant industry knowledge in automotive/mobility/technology industry;- Excellent written and spoken English language;- Great communication, presentation and listening skills;- Energetic, proactive, mature, well-organized person with great multitasking and prioritisation skills.

⭐ What we offer: 

- Great compensation package (base salary of 1200 - 1500 EUR after tax + bonus);- Flexible working hours (start work day anytime between 8:00 - 11:00);- Employee stock options for top-performing team members;- Working with talented and growth oriented team;- Working in startup environment with plenty of flexibility;- Office in the heart of Riga with good coffee and juicy fruits;- 2/3 days/week remote;

✉️ How to apply:

If you’re ready for the challenge, send us your CV/Linkedin link and cover letter explaining why you're the best person for this position (not more than 1000 characters) - moc.ytilibommota%40sboj